Network issue on cPanel-06 server (MySQL DB hosting)

Server Affected : cPanel-06.worldispnetwork.com (MySQL hosting)

Plans: MySQL Starter, MySQL Standard, MySQL advanced, MySQL professional

We are experiencing network flood on the server with the IP 205.209.123.29 so we have null routed the IP address. We have already informed our customers to update the IP address for the database server to 216.219.81.75 to prevent downtime on the issue. If you have not changed the IP address, please do so now. We had faced this issue before and predicted that it could happen again. Please contact us through live chat or email us at [email protected] for any queries.

STATUS: RESOLVED

 

Call support maintenance – 26 January 2016

Dear Customers,

We have scheduled maintenance on our Phone Support system, which could take about couple of hours to complete. We apologize for the inconvenience. For any assistance, you can reach our Live Chat helpdesk or can mail us at: [email protected]

We request your patience till the maintenance is completed.

 

UPDATE: Maintenance has been completed successfully. Thank you for your patience.

 

nevada.worldispnetwork.com is under maintenance

Dear Customers,

We are currently performing maintenance on our windows web server nevada.worldispnetwork.com and we have taken the server to maintenance now. We are actively working to resolve the problem and the maintenance could take around 5 hours. The sites hosted on the server will not be available at this time. We apologize for any inconvenience caused and we would appreciate your patience during this time.

 

UPDATE: Server maintenance has been successfully completed.

Call and Live Chat Support Maintenance – 25th October 2015

Dear Customers,

We have scheduled maintenance on our Calling and Live Chat system on 25th October 2015, which could take about 3-4 hours (1.30 PM EST – 05:30 PM EST) to complete. We apologize for the inconvenience. For any assistance, you can reach our helpdesk (https://support.hostdepartment.com) or can mail us at: [email protected]

We request your patience till the maintenance is completed.

UPDATE: Maintenance has been completed successfully

Kind regards,

Host Department Support Team

Call system maintenance – 10th July 2015

Dear Customers,

We are currently performing maintenance on our Calling System which could take couple of hours to complete. We apologize for the inconvenience. For any assistance you can reach our Live Chat support team or helpdesk (https://support.hostdepartment.com).

We request your patience till the maintenance is completed.

 

UPDATE: Maintenance has been completed successfully. Thank you for your patience.

Kind regards,

Host Department Support Team

PYTHONIC Server issue

Dear Customers,

We are facing filesystem issues on our Linux web server PYTHONIC and we have taken the server to maintenance now. We are actively working to resolve the problem and the maintenance could take around 2  hours (2.30 AM EST). The sites hosted on the server will not be available at this time. We apologize for any inconvenience caused and we would appreciate your patience during this time.

 

UPDATE: Server issue has been resolved and the services are now up and running fine. Thank you for your patience.

Regards,

Hostdepartment Support team

FSCK on Mail14 server

Dear Customers,

We are experiencing file system issue on the MAIL14 web server and we  are running file system check on the server. We assume that the estimated time of completion to be around 2 hours (11 AM EST). We appreciate your patience and co-operation till the issue is resolved.

Update: File system check completed and server is back up.

Thanks,

Hostdepartment Support team.

Live chat and Support center System upgrade

Dear Customers,

We have scheduled an upgrade to our Live chat and Ticketing System on Sunday i.e 3rd Feb, 2013 at 1:30AM to 2:30AM EST, during this time, our livechat and ticketing system may not be available. You can still contact our phone support at 1-8668874678. Thank you for your understanding.

Livechat Maintainance

Update: We have finished upgrading our Livechat and Ticketing system, thanks for your patience and support.

Regards

Host Department LLC

Support Team.