Live chat and Call support maintenance – 18th May 2013

Hi,

We are currently performing maintenance on our live chat and the calling systems and it will take about THREE HOURS (approx 03.30AM EST). The support center helpdesk is however accessible and please post a ticket from our helpdesk (https://support.hostdepartment.com)  if you need any assistance.

We request your patience till the maintenance is completed.

UPDATE: Maintenance has been completed successfully

Regards,

Hostdepartment Support team.

DNR section maintenance on 20th April 2013

Dear Valued Customers,

 

We are going to perform a maintenance on the DNR section on 20th April 2013 at 00:30:00 EDT which would take approximately 1-2 hours to be completed. You may not be able to login to the DNR section during the maintenance process. You can contact our live chat/call support or send us a support ticket through our helpdesk for any help related to domain registration/renewals. We appreciate your co-operation during the maintenance process.

UPDATE:

Maintenance of DNR Section has been completed successfully and the new login link for DNR Section would be:

https://webstore.hostdepartment.com/clientarea.php

Please contact our support if you have any queries or need any assistance on the DNR section.

Kind regards,

Hostdepartment Support team

DNR section software upgrade

Dear Valued Customer,

Upgrade of DNR Section has been completed successfully and the new login link for DNR Section would be:

https://www.hostdepartment.com/webstore/clientarea.php

All domain management account holders, need to use the account contact email address and password to login. If you find any issues with login, please contact our support team to assist you further.

If you have any concerns with new DNR Section or has any feed back, please email us at: [email protected]hostdepartment.com

Sincerely,

Support Team

Control panel (Worldispnetwork.com) database maintenance

Dear Valued Customers,
We have scheduled control panel database maintenance on our Worldispnetwork.com cluster (Cluster-I) on Sunday 23rd March 2013 at 1 AM EST to improve the performance of the control panel. The process may take from 8 to 12 hours as it is a time consuming process. The control panel will be unavailable during this time. All other services will be up and running. Thanks for your understanding.

Update: Maintenance of Control Panel has been successfully completed. Thanks for your patience and support.

Regards,

Hostdepartment Suppport team.

SQL400 server issue

Dear Customers,

 

We are facing filesystem issues on our SQL server SQL400 and we have taken the server to maintenance now. We are actively working to resolve the problem and the maintenance could take around 5 hours (5 PM EST). The sites with the databases hosted on the server will not be available at this time. We apologize for any inconvenience caused and we would appreciate your patience during this time.

UPDATE: The server is now back online and we have resolved most of the issues with the web server, the users may face database login issues on the server. Please report the same to the support using ticket/calls/chat and we will check and resolve the issues with the databases.

Regards,

Hostdepartment Support team

[For Resellers in Cluster-I] Name server issue and resolution workaround

Dear Valued customers,

The following problem and workaround applies to resellers in Worldispnetwork.com Cluster (Cluster-I).

We are currently having issues with certain IP addresses on the name servers  and we are working to resolve the problem. We have a workaround to get around the name resolution problem. Please update the name server IP addresses on the registrar end for the service domain “yourservicedomain.com” to

ns1.yourservicedomain.com -> 205.209.97.99
ns2.yourservicedomain.com -> 74.50.76.45

This should resolve the problem on name resolution on your reseller accounts and the sites will be available after 2-5 hours of DNS name server update.

 

Regards,

Hostdepartment Support Team

Hsphere Control panel upgrade maintenance

Control panel upgrade maintenance

Dear Customers,

We have scheduled systematic upgrade of Hsphere control panel for our customers on Cluster-2 (https://cp.worldplanethosting.com) from version 3.4 to version 3.6 on 09/15/2012 (Saturday) at around 10.30 PM EDT. The control panel services for the Worldplanethosting cluster may not be available for about 60 to 120 minutes during the upgrade process.

If you face any issues accessing the control panel after 5 PM EDT, please feel free to send us an e-mail to [email protected] or submit a ticket at http://support.hostdepartment.com.

Regards,
Hostdepartment Support team

Network outages

Dear Customers,

We are experiencing network outage at our Data Center due to some issues with our core routers, your website may experience few issues, we are working on high priority to resolve it. It will be fixed at the earliest. We will keep you posted with the updates. Thanks for your understanding.

Update: Issue with the network outage has been fixed. All sites are now back online. Please let us know if you still face any issues. Thanks for your kind understanding.

Regards

Host Department LLC

Support Team.

File system issue on Mail8 server

Dear Customers,

We are facing filesystem issues on our mail server MAIL8 and we have brought the server back online.  We are now restoring the accounts back to the server and we expect it to complete in 6 hours (6 PM EST) and we would appreciate your patience on the problem.

UPDATE: Almost all of the mail accounts are now restored – there will be a few issues with the mailbox login or mail relay due to the restore.  Please post a ticket at https://support1.hostdepartment.com and we will have it checked.

 

Regards,

Hostdepartment Support team.

Premium Hsphere Control panel (Cluster-2) upgrade maintenance

Dear Customers,

We are facing unexpected Difficulties in upgrading control panel in Cluster-2 (https://cp.worldplanethosting.com). The service will be unavailable for the next 8 hours. We will update you the status in the soonest. We are sorry for any inconvenience caused.

Regards,
Hostdepartment Support team